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BUSINESS, INNOVATION & LEADERSHIP STREAM | ||
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OPENING PLENARY - COVID-19 from a pharmacy perspective 2020 was supposed to bring forth a new Community Pharmacy Agreement and establish certainty in Community Pharmacy. COVID-19 has changed the world. Several medical experts predict we are yet to see the full impact on the health, as well as the economy, of the world. Community Pharmacy will play an ever increasingly important role in the weeks and months ahead. This panel session will cover some of the key pharmacy issues as well as early feedback from countries such as Italy, France and Spain, where community pharmacies remain open during the newly imposed lockdown. |
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PANEL SESSION: The strength of standing together: how interdisciplinary care can build your business Join Australia’s pain expert Joyce McSwan, who will uncover the best kept secrets to a thriving pharmacy business – multidisciplinary care. Joyce will discuss how to make all the moving parts of a cross-functional healthcare team excel when it comes to addressing musculoskeletal pain, one of pharmacy’s biggest opportunities. A leading panel of allied healthcare professionals will then join Joyce to discuss best practice from the view of pharmacists, physiotherapists and general practitioners. Find out how sharing the care can translate to better patient outcomes and a more efficient and engaging business.
Facilitator: Joyce McSwan, Clinical Program Director of the Gold Coast Primary Health Network Persistent Pain Program Panellists: Karalyn Huxhagen, Consultant Pharmacist; John Bell, Specialist Practitioner/Teacher, University of Technology Sydney; Ian Harris, Principal Physiotherapist, Coastal Physiotherapy and Sports Injuries Clinic; Dr Anchita Karmakar, Senior Medical Officer, Queensland Health |
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The recent Aged Care Royal Commission focus on safety of medications presents some challenges and significant opportunities for pharmacists, specifically around surveillance and medication reviews. This panel will discuss innovations and assessment opportunities for patients with anticholinergic load, highlighting diagnosis, monitoring and safe management of Overactive Bladder. The session will help identify hidden anticholinergic load of medications and symptoms to monitor and present a new solutions based calculator.
Speakers: John Bell, Community Pharmacist & Practitioner/Teacher, Graduate School of Health, University of Technology Sydney; Karalyn Huxhagen, Consultant Pharmacist; Debbie Rigby, Advanced Practice Pharmacist
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Most pharmacists and interns will have to deal with a challenging patient, prescriber or colleague at some stage in their career. Demanding, threatening or aggressive behaviour against pharmacists is not only stressful, but has the potential for consequence for patients and the community. Responses by pharmacists in these situations may lead to regulatory action against the pharmacist. This session will dicuss interpersonal communication skills are provide insights into developing conflict resolution strategies for pharmacists. Case studies based on PDL incident reports will relate these skills and strategies to real life examples. Speaker: Gary West, Professional Officer, PDLy |
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Alan Russell Oration: Global search for innovation - learnings for Community Pharmacy in Australia This session will detail the findings of an international pharmacy study tour investigating innovative pharmacy practices. Conducted in September/October 2019, the study mission encompassed Sweden, Germany, Scotland, England, Ireland, USA, Canada and New Zealand. Find out how Australian pharmacies can benefit from these investigations. Speaker: Lucy Walker, Community Pharmacist & 2018 Churchill Fellowship Recipient |
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Closing the gap - how pharmacy can help Aboriginal and Torres Strait Islander people have 2.5 times the burden of disease as non-Indigenous Australians. Community pharmacies have an important role in addressing this inequity by providing high quality, culturally safe pharmacy services that meet the needs of the local Aboriginal and Torres Strait Islander community. This will provide attendees with the opportunity to explore community and patient engagement strategies to determine and address local priorities and develop co- designed services that will work to close the gap.
Speaker: John Briggs, John Briggs Consultancy |
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This session will provide an update on the current status of Real Time Prescription Monitoring across Australia and share some of the learnings from the successful SafeScript RTPM solution in Victoria.
Speaker: Paul Naismith, CEO, Fred IT Group |
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What are ePrescriptions and what do they mean to me? ePrescriptions without paper have long been discussed and are finally a reality. This session will focus on two new models for ePrescriptions, demonstrate how they work, and discuss the changing role of pharmacy in the medications supply process.
Speakers: David Freemantle, General Manager eHealth, Fred IT Group; Danielle Bancroft Product Manager Product Manager & Experience Designer, Fred IT Group; Dr Frank Pyefinch, CEO, Best Practice |
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Electronic prescriptions – changes to patient engagement with the pharmacist and pharmacy workflow There is much focus regarding the benefit of electronic prescriptions is on having access to a more complete electronic record. This change, however, will have major impact on how the pharmacist interacts with patients, and workflow configuration in the pharmacy will need to change. After reviewing health systems overseas, this session will outline the most efficient and effective way community pharmacy in Australia should set up their systems to maximise the benefits of electronic prescriptions. Speaker: Paul Naismith, CEO, Fred IT Group
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ePrescriptions without paper have long been discussed and are finally a reality. This session will focus on two new models for ePrescriptions, demonstrate how they work, and discuss the changing role of pharmacy in the medications supply process.
Speaker: John Maclean OAM, Motivational Speaker & Founder, John Maclean Foundation |
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How to connect with your customers This session will make an immediate impact in the areas of communication, sales, leadership and building customer relationships. Business Communication Expert, Chris Helder will reveal a fresh approach that concentrates on understanding those you are trying to influence, in order to create a stronger connection and ultimately results. Speaker: Chris Helder, Business Communication Expert |
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Panel Discussion: The state of pharmacy including an update on 7CPA The Community Pharmacy Agreement is at the forefront of mind of many in the pharmacy sector, especially community pharmacists. While confidential negotiations are ongoing, this session will provide an update to delegates and discuss how broader economic issues are impacting the Commonwealth Government.
Moderator: Kos Sclavos, AM, Immediate Past National President, The Pharmacy Guild of Australia Panellists: Trent Twomey, Senior National Vice President, The Pharmacy Guild of Australia; Gerard Benedet, Branch Director, The Pharmacy Guild of Australia, Queensland Branch; John Dowling, Branch President, The Pharmacy Guild of Australia, Tasmania Branch, Natalie Willis, National Councillor, The Pharmacy Guild of Australia. |
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The Reviewed Pharmacy Industry Award The Fair Work Commission has been reviewing and amending the Pharmacy Industry Award 2010 as part of the four Yearly Review of Modern Awards. Some of the amendments have been significant. Understand the changes to the Award and how they impact on employment related obligations and entitlements in the community pharmacy industry. Speaker: Tina Scrine, Industrial Relations Manager, The Pharmacy Guild of Australia, Queensland Branch |
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Understanding and engaging with the ever changing customer With greater choice and change, today’s customers are more diverse and empowered than ever before. This session will give an overview of consumer macro segments and emerging micro segments, and how community pharmacies can analyse and track new consumer cohorts. In a world of global brands and empowered customers, social researcher Mark McCrindle will outline the key influences and decision drivers for today’s consumers.
Speaker: Mark McCrindle, Principal, McCrindle Research |
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Medicinal cannabis – why each Community Pharmacy needs to be engaged in the care network The relatively new market access to medicinal cannabis is bypassing the majority of community pharmacies, and more alarmingly is bypassing pharmacy all together. Doctors and specialty clinics sees doctors prescribing and dispensing these unapproved medicines. The lesson from our pharmacist colleagues overseas is that community pharmacy needs to be engaged. This session will discuss some of the key issues. Speaker: Kos Sclavos AM, Industry Consultant |
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Hitting CP2025 goals - your future pharmacy BD Rowa’s product range is evolving with the future of pharmacy. Their products have been developed to help streamline your business operations, provide accurate stock management and improve your pharmacy workflow and resource allocation, enabling you to extend your capabilities as a pharmacist. In this ever-changing pharmacy landscape, it’s important to align with the CP2025 strategy and keep your business ahead of the game. Find out how BD Rowa’s technologies contribute to this and where their products will feature in your future pharmacy.
Speaker: Robert Allen, Sales Director, BD Rowa |
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Mythbusters – busting employment myths Employees can be terminated for any reason during their probationary period. Employees don’t need to be paid for time spent attending training outside their working hours. Employees must receive three warnings before they can be dismissed. Only written contracts are recognised as contracts. Which are myths and which are not? Operating your business on the basis of a myth can be costly. This practical and informative session will differentiate fact from fiction. Speaker: Tina Scrine, Industrial Relations Manager, The Pharmacy Guild of Australia, Queensland Branch |
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Fracture prevention through pharmacy partnerships – The APPOINT Pharmacy Program Osteoporosis is a national health priority that results in a new fracture every 3.6 minutes and is growing rapidly as our population ages. Given that 6 out of 10 patients with osteoporosis are untreated, it’s estimated a new fracture will occur every 2.9 minutes by 2022. Join our expert speakers, who will share how busy pharmacies, with limited time, can introduce valuable health services through funded patient interventions. Practical advice on how to best implement this remunerated professional pharmacy program will support your pharmacy to reduce the risk of fracture and allow more of your patients to maintain their independence.
Speakers: Jessamine Kwan, Pharmacist Manager, Priceline North Rocks; Kos Sclavos AM, Immediate Past National President, The Pharmacy Guild of Australia |
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As misinformation spreads panic, the trust placed in your local pharmacy is more valuable than ever. Don’t miss this expert advice on how your pharmacy should be using digital technologies to communicate with clarity, engage with authority and help your community l conveniently connect with you. Speaker: Aaron D’Souza, General Manager, Guild Digital |
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Q & A SESSION: Biosimilar medicines in Community Pharmacy Following GBMA Education’s 'Your Patients, Your Government’ multidisciplinary workshop for biosimilar medicines held 2 October 2019, this Q & A style discussion will look to further address the opportunities, concerns and practicalities of biosimilar medicines in community pharmacy. In particular, the session will focus on patient-centric care - understanding the information needs of patients, the views of specialists, and communication strategies to support patient understanding and confidence.
Speakers: Nader Mitri, PharmaPrograms Manager, PharmaPrograms; David Ford, Executive Director of Pharmacy and Redevelopment, North East Health Wangaratta; Carolyn Clementson, Professional Services Pharmacist, Good Price Pharmacy Warehouse |
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Can Australia's Record Expansion Continue? Australia has 28 years of uninterrupted growth. But can the good times last? This session will assess the economic evidence, examining what it means for interest rates, shares and the dollar and ultimately what it means for Australian businesses and families. Speaker: Craig James, Chief Economist, CommSec |
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An economic and management update for community pharmacy In light of the current economic climate, this session will provide an overview of the impact of the Australian economy on community pharmacy, as well as discuss strategies that shoud be applied to address the challenges the economy raises for pharmacy. Based on extensive research and experience, this practical, action- oriented presentation will address the viable strategies for the various pharmacy business models and market differences.
Speaker: Frank Sirianni, Managing Director, Medici Capital |
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Ann Dalton Address: The Rosie Batty Story Rosie Batty knows pain no woman should have to suffer. Her son was killed by his father in a violent incident that shocked not only the nation, but the world. Rosie became an outspoken and dynamic crusader against domestic violence, which led her to be named Australian of the Year in January 2015. Since then, Rosie has made the most of her position of influence, campaigning and advocating for necessary systemic and attitudinal change to address the family violence epidemic. Speaker: Rosie Batty, 2015 Australian of the Year |
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PANEL SESSION: Pharmacy education in Australia – are we ‘future ready’? As community pharmacy continues to evolve, pharmacy education will need to transform to ensure that Australian pharmacists are ready to meet the workforce needs and seize emerging practice opportunities. Don’t miss your chance to hear our panel of experts as they discuss how education and training will shape the community pharmacist of the future, empowering them to practice to the full extent of their professional scope and deliver high quality outcomes to patients and the community.
Facilitator: Aaron D’Souza, General Manager, Guild Digital Panellists: Sarah Roberts-Thomson, Associate Dean (Academic), Faculty of Health and Behavioural Sciences, The University of Queensland; Carolyn Clementson, Professional Services Pharmacist, Good Price Pharmacy Warehouse; Tim Roberts, Manager - Pharmacist Education and Programs, The Pharmacy Guild of Australia, Queensland Branch; Brett MacFarlane, Senior Pharmacist, Australian College of Pharmacy; Ali Hope, Training Manager, The Pharmacy Guild of Australia, Queensland Branch |
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This session will delve into the simple things pharmacies can do to ensure every marketing cent l spent counts towards building a strong, engaging business that values customers’ attention and their wallets. Topics covered include why customer journeys matter, how content can help drive revenue, and why small pharmacies need to think outside of the ‘price and convenience’ bubble. Speaker: Aaron D’Souza, General Manager, Guild Digital |
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The irony of our increasingly connected world is that we – as individuals and as organisations – are l becoming more disconnected than we ever have before. The more time we spend being digitally distracted, the more we forget the importance of the human relationship. Our love of technology and devices is leading to shorter attention spans, increased anxiety and depression, sleep deprivation, and declines in creativity and critical thinking, which has a huge impact on people, productivity and profits. This session will discuss real-life examples and practical ideas to help you reconnect with your colleagues and staff, customers and community.
Speaker: Mel Kettle, Communications & Social Media Expert |
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Why selling to your customers is caring for your customers It is natural to hold back from offering additional products or services to your customers for fear of coming across as pushy or not wanting to be ‘salesy’. But what if by not offering a complimentary product or service you are actually doing a disservice to your customers? What if selling is a way of going above and beyond for your customers? Find out how to stay authentic when selling and learn how to make sure you stay customer focused when using sales techniques as a genuine way to show customers that you care. Speaker: Nicky Miklos-Woodley, Sales & Business Growth Consultant
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How electronic prescriptions will affect my pharmacy This session will provide an update on the rollout of electronic prescriptions nationally, how it can be implemented in your pharmacy and how it will change the day-to-day running of your pharmacy. Speaker: Andrew Matthews, Director Medicines Safety, Australian Digital Health Agency |
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Out of stock again? Healthy supply chain, healthy business Stock management is a pivotal factor in running a healthy pharmacy. In order to be successful, the main three participants (manufacturers / suppliers, wholesalers and pharmacies) must work together to minimise any risk. This session aims to give a new perspective to the ever challenging out of stock issues. With online business tools such as Mylan MyBusiness Health, pharmacists have an advantage that needs to be adopted on a daily basis. The use of such business tools enables stock visability throughout the entire supply chain, the ability to manage stock levels online in real time and notifies the pharmacist when stock is low and a new order is required. Speaker: Mike da Gama, Director, NostraData
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The pharmacist’s clinical process – a foundation of patient care practice Patients don’t always need more medicines, but they do need more pharmacist help to achieve optimal drug therapy outcomes. It’s time to shift front line pharmacist practice, and it’s not as hard as you may think. This presentation describes how pharmacists can create and use a clinical process to have a successful, patient-centred community pharmacy practice. Speaker: Barbara Gobis, Director of Pharmacists Clinic, University of British Columbia (Canada) |